| TITLE | Advance Directives |
|---|---|
| DESCRIPTION | This course provide a general overview of Advance Directives for the Medicaid Program. It outlines what advance directives are and what that means for a member who has put them in place. This lesson is intended for Care Coordinators and the general employee audience. |
| DURATION/FORMAT | 15-minute Web-based Training |
| TITLE | Blue Cross Community CentennialSM Care |
|---|---|
| DESCRIPTION | Blue Cross Community Centennial Plan is a health insurance plan that is part of New Mexico's Medicaid program as offered by Blue Cross and Blue Shield of New Mexico. This course provides an overview of the plan, care coordination, and Centennial Care services. |
| DURATION/FORMAT | 10-minute Web-based Training |
| TITLE | CAHPS Awareness Training — Medicare |
|---|---|
| DESCRIPTION | Each spring, the Medicare CAHPS survey is conducted with a sample of our members to evaluate their experience with their plan and providers. |
| DURATION/FORMAT | 10-minute Web-based Training |
| TITLE | Cultural Competency |
|---|---|
| DESCRIPTION | This course describes determinants of health and their influence on health equity. A summary a few social determinants of health are presented for each state we serve a Medicaid population. The course also explains how our company uses the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care as a blueprint to drive cultural and linguistic competence. |
| DURATION/FORMAT | 15-minute Web-based Training |
| TITLE | Illinois Medicaid Overview |
|---|---|
| DESCRIPTION | Check out this introduction to our Medicaid business for Illinois. |
| DURATION/FORMAT | 20-minute Web-based Training |
| TITLE | Introduction to the Americans with Disabilities Act |
|---|---|
| DESCRIPTION | This course introduces some of the legal requirements of the Americans with Disabilities Act, how our company complies with these requirements, and includes suggestions for interacting with persons with communication and/or mobile disabilities. |
| DURATION/FORMAT | 15-minute Web-based Training |
| TITLE | Medicaid Basics Overview |
|---|---|
| DESCRIPTION | Learn about our Medicaid business across the company. |
| DURATION/FORMAT | 20-minute Web-based Training |
| TITLE | Medicaid Learning Center (MLC) Course Offerings |
|---|---|
| DESCRIPTION | Access two levels of the Certified Medicaid Professional certificate based on successful completion of specific hours and courses. Eligible for tuition reimbursement for all regular, full-time employees. Check out the free Medicaid Basics 30-Day Trial five-course bundle. |
| DURATION/FORMAT | Web-based Training on the Medicaid Learning Center website |
| TITLE | Medicaid Quality Measures |
|---|---|
| DESCRIPTION | This course will provide an overview of the Medicaid Quality Measures. We will discuss what quality is, the different ways quality is evaluated, who is involved and the departments that impact quality in our company. |
| DURATION/FORMAT | 20-minute Web-based Training |
| TITLE | Medicare Learning Network® (MLN) Offerings |
|---|---|
| DESCRIPTION | Access educational materials (calls, webcasts, web-based training) for health care professionals on Centers for Medicare & Medicaid Services (CMS) programs, policies, and initiatives. May count toward Continuing Education (CE) credit (check with your professional organization). Also available: CMS National Training Program (NTP): webinars, web-based training, and in-person training for partners and stakeholders, not-for-profit professionals and volunteers who work with seniors and people with disabilities, and others who help people make informed health care decisions. CEUs are available for some offerings. |
| DURATION/FORMAT | Web-based Training on the Medicaid Learning Network website |
| TITLE | Medicare Overview 101 |
|---|---|
| DESCRIPTION | Get a general overview of Medicare, Parts A, B, C, & D, Medigap, eligibility, and enrollment, and learn the differences between Sales and the Medicare coverage plans. |
| DURATION/FORMAT | 20-minute Web-based Training |
| TITLE | Medicare Overview 102 — Understanding Medicare |
|---|---|
| DESCRIPTION | Follow-up to Medicare Overview 101: review four modules that take a deeper dive into Medicare Advantage and how it works at our company. Recommended pre-requisite: Medicare Overview 101. |
| DURATION/FORMAT | 15-minute Web-based Training Modules |
| TITLE | Risk Adjustment |
|---|---|
| DESCRIPTION | This course provides an overview of risk adjustment and how the process involved in risk adjustment helps agencies make appropriate and accurate payments to health plans for enrollees with difference in expected costs. |
| DURATION/FORMAT | 20-minute Web-based Training |
| TITLE | Texas Health Care Management |
|---|---|
| DESCRIPTION | This course covers the roles involved in the management of patient care and the process for member stratification for the Blue Cross and Blue Shield of Texas Programs. |
| DURATION/FORMAT | 15-minute Web-based Training |
| TITLE | Texas STAR Kids Overview |
|---|---|
| DESCRIPTION | This course provides the learner with high-level information on the purpose, goals, eligibility, benefits, and services of the Texas STAR Kids program. |
| DURATION/FORMAT | 20-minute Web-based Training |
| TITLE | The Ombudsman |
|---|---|
| DESCRIPTION | High-level overview of the Ombudsman program in each of the states that have an Ombudsman and a Medicaid offering. |
| DURATION/FORMAT | 10-minute Web-based Training |