| TITLE | ACE Program Overview |
|---|---|
| DESCRIPTION | Learn about the Advanced Customer Engagement (ACE) initiative, what it means for our company and our Members, and the key changes that ACE will drive. |
| DURATION/FORMAT | 40-minute Web-based Training |
| TITLE | Aerial Inquiry |
|---|---|
| DESCRIPTION | Learn about Aerial, a web-based application used to manage medical / surgical and behavior health care for members. |
| DURATION/FORMAT | 20-minute Web-based Training |
| TITLE | ARIS Overview |
|---|---|
| DESCRIPTION | Learn about ARIS and how to use it to verify if an authorization is on file for the claim. |
| DURATION/FORMAT | 30-minute Web-based Training |
| TITLE | BlueCard® Overview |
|---|---|
| DESCRIPTION | Learn about the purpose of BlueCard and the tools used to make the member experience seamless. |
| DURATION/FORMAT | 10-minute Web-based Training |
| TITLE | Blue ChipSM |
|---|---|
| DESCRIPTION | Get an overview of the navigation and key functionality of Blue Chip. |
| DURATION/FORMAT | 8-minute Video on the Blue University Video Channel |
| TITLE | BlueSquared® |
|---|---|
| DESCRIPTION | Learn about the Blue2 messaging system used to communicate between plans. |
| DURATION/FORMAT | 15-minute Web-based Training |
| TITLE | Claims GUI |
|---|---|
| DESCRIPTION | Get a brief overview of the navigation and key functionality of ClaimsGUI Advanced Search. |
| DURATION/FORMAT | 6-minute Video on the Blue University Video Channel |
| TITLE | Develop Professional Phone Skills |
|---|---|
| DESCRIPTION | Improve your professional skills on the telephone — still a critical tool for communicating with coworkers, members, and others outside the organization. |
| DURATION/FORMAT | 10-minute Web-based Training |
| TITLE | Fraud Awareness for Claims |
|---|---|
| DESCRIPTION | Learn how to spot possible health care fraud by a member, provider, or other party — it’s your responsibility to research, report your suspicions, and take the appropriate actions. |
| DURATION/FORMAT | 40-minute Web-based Training |
| TITLE | Health Insurance Memory Game |
|---|---|
| DESCRIPTION | Play the game to help you recall primary insurance types and plans. |
| DURATION/FORMAT | 15-minute Web-based Training |
| TITLE | Introduction to Providers |
|---|---|
| DESCRIPTION | Learn more about providers, including key terminology and why it is important to verify provider information. |
| DURATION/FORMAT | 20-minute Web-based Training |
| TITLE | Medicare Sequestration |
|---|---|
| DESCRIPTION | Learn what you need to know about Medicare Sequestration (budget cuts made by the U.S. government to reduce Medicare payments to providers by 2%). |
| DURATION/FORMAT | 15-minute Web-based Training |
| TITLE | Member Journey |
|---|---|
| DESCRIPTION | Learn the basics of insurance from the context of the member experience. |
| DURATION/FORMAT | 40-minute Web-based Training |
| TITLE | Navigating the ACE Dashboard |
|---|---|
| DESCRIPTION | Learn the purpose and key functionalities of the Advanced Customer Engagement (ACE) Platform. |
| DURATION/FORMAT | 45-minute Web-based Training |
| TITLE | Paperless Inventory |
|---|---|
| DESCRIPTION | Get a brief overview of the navigation and key functionality of Paperless Inventory. |
| DURATION/FORMAT | 5-minute Video on the Blue University Video Channel |
| TITLE | Recording Campaigns |
|---|---|
| DESCRIPTION | Get the basics of delivering and documenting different kinds of campaigns. |
| DURATION/FORMAT | 15-minute Web-based Training |
| TITLE | Sanitas Medical Centers and Blue Cross Blue Shield of Texas Collaboration |
|---|---|
| DESCRIPTION | Learn about the Sanitas/BCBSTX collaboration. |
| DURATION/FORMAT | 25-minute Web-based Training |
| TITLE | WebStation Overview |
|---|---|
| DESCRIPTION | Learn about WebStation and get policy and procedural steps for the key features. |
| DURATION/FORMAT | 20-minute Web-based Training |