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College of Customer Service

TITLE ACE Program Overview
DESCRIPTION Learn about the Advanced Customer Engagement (ACE) initiative, what it means for our company and our Members, and the key changes that ACE will drive.
DURATION/FORMAT 40-minute Web-based Training
TITLE Aerial Inquiry
DESCRIPTION Learn about Aerial, a web-based application used to manage medical / surgical and behavior health care for members.
DURATION/FORMAT 20-minute Web-based Training
TITLE ARIS Overview
DESCRIPTION Learn about ARIS and how to use it to verify if an authorization is on file for the claim.
DURATION/FORMAT 30-minute Web-based Training
TITLE BlueCard® Overview
DESCRIPTION Learn about the purpose of BlueCard and the tools used to make the member experience seamless.
DURATION/FORMAT 10-minute Web-based Training
TITLE Blue ChipSM
DESCRIPTION Get an overview of the navigation and key functionality of Blue Chip.
DURATION/FORMAT 8-minute Video on the Blue University Video Channel
TITLE BlueSquared®
DESCRIPTION Learn about the Blue2 messaging system used to communicate between plans.
DURATION/FORMAT 15-minute Web-based Training
TITLE Claims GUI
DESCRIPTION Get a brief overview of the navigation and key functionality of ClaimsGUI Advanced Search.
DURATION/FORMAT 6-minute Video on the Blue University Video Channel
TITLE Develop Professional Phone Skills
DESCRIPTION Improve your professional skills on the telephone — still a critical tool for communicating with coworkers, members, and others outside the organization.
DURATION/FORMAT 10-minute Web-based Training
TITLE Fraud Awareness for Claims
DESCRIPTION Learn how to spot possible health care fraud by a member, provider, or other party — it’s your responsibility to research, report your suspicions, and take the appropriate actions.
DURATION/FORMAT 40-minute Web-based Training
TITLE Health Insurance Memory Game
DESCRIPTION Play the game to help you recall primary insurance types and plans.
DURATION/FORMAT 15-minute Web-based Training
TITLE Introduction to Providers
DESCRIPTION Learn more about providers, including key terminology and why it is important to verify provider information.
DURATION/FORMAT 20-minute Web-based Training
TITLE Medicare Sequestration
DESCRIPTION Learn what you need to know about Medicare Sequestration (budget cuts made by the U.S. government to reduce Medicare payments to providers by 2%).
DURATION/FORMAT 15-minute Web-based Training
TITLE Member Journey
DESCRIPTION Learn the basics of insurance from the context of the member experience.
DURATION/FORMAT 40-minute Web-based Training
TITLE Navigating the ACE Dashboard
DESCRIPTION Learn the purpose and key functionalities of the Advanced Customer Engagement (ACE) Platform.
DURATION/FORMAT 45-minute Web-based Training
TITLE Paperless Inventory
DESCRIPTION Get a brief overview of the navigation and key functionality of Paperless Inventory.
DURATION/FORMAT 5-minute Video on the Blue University Video Channel
TITLE Recording Campaigns
DESCRIPTION Get the basics of delivering and documenting different kinds of campaigns.
DURATION/FORMAT 15-minute Web-based Training
TITLE Sanitas Medical Centers and Blue Cross Blue Shield of Texas Collaboration
DESCRIPTION Learn about the Sanitas/BCBSTX collaboration.
DURATION/FORMAT 25-minute Web-based Training
TITLE WebStation Overview
DESCRIPTION Learn about WebStation and get policy and procedural steps for the key features.
DURATION/FORMAT 20-minute Web-based Training