| TITLE | Accreditation Awareness |
|---|---|
| DESCRIPTION | In this course, you will learn about our two health plan accrediting bodies, why accreditation is important and how you can help us stay accreditation ready. |
| DURATION/FORMAT | 15-minute Web-based Training |
| TITLE | HIPAA, SAF and Disclosure Tracking |
|---|---|
| DESCRIPTION | In this course, you will learn about the importance of properly complying with HIPAA guidelines and how to apply the guidelines to member calls. You will also learn when a standard authorization form is required to disclose PHI and how to report unauthorized disclosures. |
| DURATION/FORMAT | 20-minute Web-based Training |
| TITLE | Member Engagement Series #1: What is Good Member Service? |
|---|---|
| DESCRIPTION | This is part one of a series of six ‘Meeting in a Box’ manager toolkits designed to review and improve employee engagement with members. This toolkit focuses on “What is Good Member Service?” by looking at our core values and purpose and relating that to how we engage with members. The toolkit contains 3 documents to assist managers implement this learning with their teams: manager instructions/checklist, a self-study guide for employees, and team meeting discussion topics. |
| DURATION/FORMAT | 30-minute Meeting in a Box |
| TITLE | Member Engagement Series #2: Trust, Active Listening, and Empathy |
|---|---|
| DESCRIPTION | This is part two of a series of six ‘Meeting in a Box’ manager toolkits designed to review and improve employee engagement with members. This toolkit focuses on how we build member’s trust using active listening and empathy. The toolkit contains three documents to assist managers to implement this learning with their teams: manager instructions/checklist, a self-study guide for employees and team meeting discussion topics. |
| DURATION/FORMAT | 30-minute Meeting in a Box |
| TITLE | Member Engagement Series #3: Preparing for Member Engagements |
|---|---|
| DESCRIPTION | This is part three of a series of six ‘Meeting in a Box’ manager toolkits designed to review and improve employee engagement with members. This toolkit focuses on how employees prepare for the engagement with the member by doing research and thinking ahead about what they are going to say. The toolkit contains three documents to assist managers to implement this learning with their teams: manager instructions/checklist, a self-study guide for employees, and team meeting discussion topics. |
| DURATION/FORMAT | 30-minute Meeting in a Box |
| TITLE | Member Engagement Series #4: Understanding Health Literacy |
|---|---|
| DESCRIPTION | This is part four of a series of six ‘Meeting in a Box’ manager toolkits designed to review and improve employee engagement with members. This toolkit focuses on the importance of health literacy and how a member’s understanding of health topics may affect their ability to meet their health needs. The toolkit contains 3 documents to assist managers implement this learning with their teams: manager instructions/checklist, a self-study guide for employees, and team meeting discussion topics. |
| DURATION/FORMAT | 30-minute Meeting in a Box |
| TITLE | Member Engagement Series #5: Understanding Members & Social Determinants of Health |
|---|---|
| DESCRIPTION | This is part five of a series of six ‘Meeting in a Box’ manager toolkits designed to review and improve employee engagement with members. This toolkit focuses on how we engage with members to get a better understanding of their health needs and the social determinants of health that affect them. The toolkit contains three documents to assist managers to implement this learning with their teams: manager instructions/checklist, a self-study guide for employees, and team meeting discussion topics. |
| DURATION/FORMAT | 30-minute Meeting in a Box |
| TITLE | Member Engagement Series #6: Overcoming Barriers to Care & Readiness to Change |
|---|---|
| DESCRIPTION | This is part six of a series of six ‘Meeting in a Box’ manager toolkits designed to review and improve employee engagement with members. This toolkit focuses on how we can help members understand and overcome some of the barriers they face and improve their readiness to change. The toolkit contains three documents to assist managers implement this learning with their teams: manager instructions/checklist, a self-study guide for employees, and team meeting discussion topics. |
| DURATION/FORMAT | 30-minute Meeting in a Box |
| TITLE | The Member’s Journey |
|---|---|
| DESCRIPTION | Get an introduction to the way our member‑facing teams work together to provide a seamless experience to members to address their healthcare needs as we stand with them in sickness and in health.
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| DURATION/FORMAT | 20-minute Web-based Training |
| TITLE | Motivational Interviewing Basics |
|---|---|
| DESCRIPTION | This online, self-paced course introduces the motivational interviewing principles and mindset. It provides a definition and concepts (e.g., PACE, OARS, RULE, and DARN CAT) that can be used in all personal interactions. |
| DURATION/FORMAT | 20-minute Web-based Training |