EVERYONE
HAS A HEALTH
ADVOCATE

Every Employee has an Expert Health Team

The Health Advocacy Solutions Multidisciplinary Team addresses and supports the needs of your employees and their families.

• Concierge Health Advocate
• Registered Nurse Health Advocate
• Social Worker
• Pharmacist
• Dietitian
• Utilization Management Specialist
• Medical Director

Health Advocates provide that high-touch, personal experience that reduces frustration, increases engagement and influences positive behavior change.

Social Determinants of Health

Whenever a Health Advocate engages with a member, they assess for and address obstacles related to:

• economic stability
• barriers to transportation
• access to healthy food
• physical environment
• safety concerns

Collaboration Across the Health Care Spectrum

Health Advocates can quickly identify and resolve issues because they have direct and immediate access to extensive member data from across Blue Cross and Blue Shield of Illinois, including:

• Prime Therapeutics for pharmacy
• Ancillary services like disability insurance, vision and dental
• A suite of digital health partners
• Claims and other member data

This access provides deep insight into a member’s situation, allowing early identification of problems and opportunities.

The close Provider relationships developed and maintained by BCBSIL, allow us to work directly with physicians and other providers to ensure that your employees are getting the quality, cost-efficient care they need. In fact, 99% of providers engage with us.^§