The Health Advocacy Solutions savings methodology features 15 levers to achieve hard dollar savings. Because of our proven success, we offer 2.5:1 performance guarantee, one of the strongest in the industry.
Health Advocacy Solutions has saved millions for our clients, including:
Milliman Report*
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People Love Working with Our Health Advocates
Those who have used our Health Advocates rate the experience as excellent. Health Advocacy Solutions has an excellent Net Promoter Score (NPS) of 75** Nearly 3x the health insurance industry average of an NPS of 26††
“My Health Advocate was phenomenal. He was able to find a clinic that was able to see my daughter. His service was outstanding.”
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*Milliman Report: Evaluation of the Savings Methodology for the Health Advocacy Solutions Program, Nov. 21, 2022, https://www.milliman.com/-/media/milliman/pdfs/2022-articles/12-19-22_hcsc-has-savings-methodology-evaluation.ashx 
Milliman is among the world’s largest providers of actuarial and related products and services. The firm has consulting practices in life, insurance and financial services, property and casualty, insurance, healthcare, and employee benefits. Founded in 1947, Milliman is an independent firm with offices in major cities around the globe.
†Savings and Engagement results vary by client based on the Health Advocacy Solutions package and configuration components selected. Health Advocacy Solutions results are based on Health Advocacy Solutions membership and activity/claims data incurred from 1/1/2022 – 12/31/2022 and paid through 2/28/2023. Inpatient facility claims are highly volatile and subject to change. Services and procedures included in the package subject to change. Health Advocacy Solutions package pricing to be provided by Underwriting. Member Engagement Rate is defined as the bi-directional contact between a high-cost claimant household and the insurer/vendor. Secondary Engagement Rate is defined as a bi-directional contact on behalf of a high-cost claimant household between insurer/vendor and provider.
¶Household Engagement: Meaningful bi-directional activities with or by the member. Examples include connected calls, web engagements and cost searches, fitness program utilization and strategic business partner utilization. Email and print communications are excluded.
§Provider Engagement: Includes all meaningful interactions with providers on behalf of the member, all bi-directional activities and providing Information to providers telephonically and digitally regarding the member.
**Based on BCBSIL 2023 survey results.