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HEALTH
ADVOCACY
SOLUTIONS
CASE STUDY

A National Energy Company

This employee-centric, family-oriented company, with approximately 30K members, was focused on offering their employees a robust benefits plan that included cutting edge health management combined with a personal and caring member experience.

They were considering using a vendor to provide this service, but when reviewing their options, we stood out because of the major network benefits and savings that we offer plus our ability to integrate and deliver health benefits, care management, navigation and more through a single point of contact – a Health Advocate.

This company also had a strong interest in assisting members of their population dealing with cancer. Health AdvocacySolution’s specialty oncology navigation unit staffed by oncology nurses was a huge plus for them.

Based on all the advantages listed above, this national energy company signed on for Health Advocacy Solutions in 2019, and great results soon followed.

Health Advocacy Solutions Results

Improved Savings Year-Over-Year (YOY)

PEPM Savings year over year - increased PEPM savimgs by $7.58

Total savings Year over year increased savings by $782,618

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Clinical Management

Managing 14.5% of members who contribute to 68.3% of total health care spend

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Interaction and Engagement

For households with greater than $50K in claims we ensured:

100% interaction1

96% engagement2

99.7% provider engagement3

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Great Member Satisfaction

94% satisfaction

Excellent NPS score of 70

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1. Household Interaction: Include voicemail, email, letter, direct mail or text.

2. Household Engagement: Meaningful bi-directional activities with or by the member. Examples include connected calls, web engagements and cost searches, fitness program utilization and strategic business partner utilization. Email and print communications are excluded.

3. Provider Engagement: Includes all meaningful interactions with providers on behalf of the member. All bi-directional activities. Providing Information to providers telephonically and digitally regarding the member.