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HEALTH
ADVOCACY
SOLUTIONS
CASE STUDY

A National Multi-Industry Company

The Challenges
A large national employer group with multiple companies spanning several industries was one of Health Advocacy Solutions pioneer groups, implementing the program in 2018. This group consists mainly of blue-collar workers, 59% male, who regularly handle heavy equipment. Musculoskeletal issues were a concern due to the nature of the work.

Over the past six years, this group has continued to realize savings and find benefits for both their employees and their business from Health Advocacy Solutions. We have developed a trusted partnership which contributes to the program’s consistently high performance. This client and their employees enjoy the full member experience of Health Advocacy Solutions.

$2M

TOTAL HARD
DOLLAR SAVINGS

2023

The Savings
In 2023, Health Advocacy Solutions saved this employer over $2M in hard dollar savings. This equals a savings of $55 PEPM. This is nearly $8 above benchmark savings of $48 PEPM.

Year-over-year savings for this pioneer group as resulted in nearly $9M of hard dollar savings over the years.

Multi-Industry Graph - $9 Million Total Hard Dollar Saving

The Results
Successfully Obtaining Complete Contact Info from the Majority of Employees
We received complete contact information (consisting of one email and one phone number) for > 97% of households. This has a big impact on our Health Advocates’ ability to reach out to members and our ability to get standard educational and targeted communications to the population.

High Level of Engagement

Excellent Customer Satisfaction

Multi-Industry Graph - Year over year increased interactions

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Data Sources

The reporting period represents claims from January 1, 2023 through December 31, 2023 and paid through February 29, 2024.

Activity based metrics represent engagement from January 1, 2023 through December 31, 2023. Benchmark data is based on the 2023 Health Advocacy Solutions book of business..

Key Definitions

Household Engagement: The interactions represented in this report are restricted to meaningful bi-directional activities with or by the member. Examples include connected calls, web engagements and cost searches, fitness program utilization and strategic business partner utilization. Email and print communications are excluded.

Clinically Managed: This is a category intended to capture management activities that are tied to a members’ clinical needs and are provided via self-service tools and resources or by a clinical/professional staff. This includes members who have engaged in clinical program participation, received clinical program participation education and resources or had a UM authorization clinically reviewed. Anything automatically/systematically reviewed is excluded (i.e. maternity requests).

Clinical Program Participation: Represents the targeted case management programs and clinical services that are administered via coaching mechanisms. This includes everyone identified for outreach and all coaching provided via our wellness and digital health partners. Any digital self -service management is excluded.