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A RECENT SURVEY OF CONSUMERS REVEALED THAT HEALTH CARE AFFORDABILITY IS A TOP CONCERN, WITH 89% EXPRESSING INTEREST IN SHOPPING FOR AT LEAST ONE CATEGORY OF CARE IF GIVEN THE OPTION. AT LEAST 33% TO 50% OF CONSUMERS WERE WILLING TO SWITCH TO LOWER COST PROVIDERS.1 U.S. health care prices vary widely; on average, prices for the same health care services differ by 40% to 50% within a given metropolitan area.2The table below shows how much prices can change for the same procedure in the same area, and the potential for savings by choosing a lower-cost, quality provider.3Procedure Provider A Provider B SavingsBrain MRI $5,468 $845 $4,623Hysterectomy $37,846 $13,755 $24,091Knee Replacement $54,502 $12,172 $42,330Benefits Value Advisors can help employees make better health care decisions that save both them and their employers money while still receiving quality care.Benefits Value Advisors Experience and FeaturesBenefits Value Advisors go beyond traditional customer service by helping members make better-informed health care decisions, which results in increased savings and satisfaction for everyone. BVAs educate and empower your employees to be smart health care shoppers and become active participants in their care.BVAs offer member support by phone and live chat, secure messaging and SMS text.4,5,6 Employers can also enable outbound outreach for several conditions/services, as well as a new member welcome message.BVAs are trained to help members with their medical and behavioral health needs. BVAs can: %u2022 Explain health plan coverage and benefits%u2022 Research providers %u2022 Provide cost estimates for tests, procedures and more%u2022 Educate on more than 1,700 common procedures%u2022 Coordinate prior authorizations %u2022 Research claims information%u2022 Schedule appointmentsThis solution can be elected by itself or paired with other products such as Member Rewards to drive a stronger and more cohesive consumerism model.Benefits Value AdvisorBenefits Value Advisors offer cost estimates for procedures and services from various providers and facilities. Lower pricing and cost savings are dependent on the provider or facility you choose. Benefits Value Advisors do not give medical advice. Talk to your doctor or health care professional about any health questions or concerns.1. McKinsey consumer survey, May 20232. Truven Health Analytics commercial claims data, 20213. Allowable in-network cost data from providers within a 50-mile radius of a large city. Costs are examples and may not apply to every member%u2019s situation.4. Excludes major U.S. holidays5. BVAs cannot initiate a live chat but can respond to an incoming member chat6. Member needs to grant permission to BVA to use emailEXPERIENCE MEANINGFUL SAVINGS*$676 average savings of members who acted on a BVA%u2019s guidance$3.12 PEPM average savings for employers* Data from 2024