September 2023

Blue Review Readership Survey: Your Ideas and Input in Action

We’re grateful to all providers who responded to last year’s Blue Review survey. Before we launch this year’s survey, we wanted to share our “report card” – how we did in 2022 and what we’ve done to improve in 2023, based on your feedback.

2022 Results Summary
The survey asked readers to rate how well the newsletter performed in general. Most participants said they look forward to receiving the newsletter each month. The Blue Review keeps readers informed of important dates and upcoming changes. Readers agree it’s typically easy to find articles that are relevant to their practice, and they often share content with their colleagues.

How We Used Your Feedback
Many survey participants included helpful write-in comments. Your ratings, ideas and input helped us identify areas for improvement in 2023. Here are some examples:

• We added more claims and coding content to focus on electronic options, prior authorization and behavioral health.
• We published more articles to help with onboarding/orientation questions, such as how to make demographic changes.
• We highlighted provider training resources, including opportunities to earn continuing education credits.
• We continued to publish the quarterly Provider Network Consultant Hot Topics Summary, which recaps questions, answers and discussion points from monthly meetings.
• We updated our Provider website with a new page: Welcome to BCBSIL! We’re also streamlining Credentialing information on the web.

We hope these changes improve your experience as a participating provider.