January 2023

Updates to ‘Message This Payer’ Option via Availity^® Essentials as of Dec. 12, 2022

On Aug. 30, 2022, we announced a new Message This Payer option for you to send secure claim messages electronically to Blue Cross and Blue Shield of Illinois (BCBSIL) for commercial member claims.

To better serve you and ensure timely responses, BCBSIL is limiting the Message This Payer capability to BCBSIL member claims only. As of Dec. 12, 2022, this option was temporarily disabled for BlueCard^® (out-of-area) Blue Cross and Blue Shield member claims.* Our customer advocates remain available for complex claim inquiries – contact provider customer service at the number on the member’s BCBSIL ID card during normal business hours.

For more information, including an updated user guide, refer to the Message This Payer page in our Provider Tools section.

*Reminder: Message This Payer is also unavailable for Medicare Advantage and Illinois Medicaid claims.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.