March 2019

BCBSIL’s Medicaid Complex Case Management and Disease Management Programs

In an ongoing effort to help promote optimal health outcomes, Blue Cross and Blue Shield of Illinois (BCBSIL) continues to offer its Complex Case Management and Disease Management programs to our Medicaid members, which include Blue Cross Community MMAI (Medicare-Medicaid Plan)^SM, and Blue Cross Community Health Plans^SM (BCCHP^SM).

Both programs are member focused with the primary objective of providing our Medicaid members with support, education and access to services to help them accomplish their health goals. A dedicated team of medical and behavioral health staff helps to provide care coordination. The physical and behavioral health care coordinators collaborate closely, using a unified strategy, in an effort to provide a holistic approach to help meet the individualized care coordination needs of our BCCHP members.

We appreciate the care and services you provide to help improve the health and well-being of our members. BCBSIL’s Medicaid Complex Case Management and Disease Management Programs are intended to supplement the service and treatment that members receive from their health care providers. To make referrals or to learn more about the above-referenced programs, please contact Care Coordination at 855-334-4780, Monday through Friday from 7:30 a.m. to 6 p.m.

BCBSIL’s Medicaid Complex Case Management and Disease Management Programs are not a substitute for the independent medical judgment of health care providers. Health care providers are instructed to use their own best medical judgment based upon all available information and the condition of the patient in determining a course of treatment.