August 2019

Automated Phone System Offers More Service Options for MMAI and Medicare Advantage

Blue Cross Community MMAI (Medicare-Medicaid Plan)^SM (MMAI) members and their health care providers now have access to a new Interactive Voice Response (IVR) automated phone system. The system also became available for Blue Cross Medicare Advantage^SM member and provider inquiries beginning July 9, 2019.

Please be aware that the new menu options are different from the previous phone system. You now can get the information you need more quickly and easily. Just follow the new prompts.

For MMAI, call 877-723-7702. Then listen to the menu options and select the help you need. Your options include:

• Check eligibility and benefits
• Check claim status
• Transfer to customer service for provider disputes

For Medicare Advantage, call 877-774-8592. As of July 9, 2019, your menu options now include:

• Check eligibility and benefits
• Check claim status
• Transfer to customer service for prior authorization
• Confirm key addresses and fax numbers

You can also choose to speak to a customer service representative at any time.

Checking eligibility and/or benefit information and/or the fact that a service has been preauthorized is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered. If you have any questions, call the number on the member’s ID card.