News from the Blues



News from the Blues

News from the Blues

March 25, 2020 | Group

News from the Blues

*COVID-19 Resources

Encourage your clients to check our website regularly for updates to our COVID-19 information. They’ll find coverage information and trusted sources to help them stay informed.

More information is available at our Connect online community and our social media sites: Facebook Leaving site icon, Spanish Facebook Leaving site icon  and Twitter Leaving site icon.

News from the Blues

Group

News from the Blues

Ancillary Coverages and the Novel Coronavirus (COVID-19)

Our commitment: While the COVID-19 situation is ever-changing, our commitment to our customers remains the same. We are constantly working on their behalf and will continue to review and process ancillary insurance claims on an individual, claim-by-claim basis.

Our ancillary coverages include life, short- and long-term disability, accident, critical illness, vision and dental.

Informational materials and resources hotlines: Materials are available to help answer questions and give general guidance around COVID-19 and our ancillary products. Additional support and resources hotline are available for all ancillary customers.

Review the materials and hotline contact information.


News from the Blues
BenefitWallet COVID-19 Employer and Member Outreach

BenefitWallet communicated its COVID-19 updates to employers and began account holder outreach last week. See the full notice Leaving site icon delivered to employers on March 18.

Key messages:

  • BenefitWallet Service Center Hours: Effective Thursday, March 19, the hours of operation for the BenefitWallet Service Center changed to Monday-Friday, 9 a.m. to 5:30 p.m. CT.
  • Self-Service Options: BenefitWallet account holders can avoid longer-than-average Service Center wait times by using the self-service options available through mybenefitwallet.com Leaving site icon or the mobile app.
  • Debit Card Usage: Account holders with debit cards should use them for all eligible purchases. This is especially important for members with an FSA and/or HRA. Most BenefitWallet debit card purchases are automatically processed at the point of sale and won’t require any further action from the member. This can help mitigate any claim processing
News from the Blues
Help Small Group Renewal Kit; Due Dates for Renewal Paperwork
Check out our Small Group (1-50) Renewal Kit for all the tips, tools, forms, paperwork deadlines and product information you need to renew
Next deadlines:
 
Help Use Convenient One-stop Service Center on Blue Access for ProducersSM
You can easily manage all these functions when you log in to Blue Access for Producers and click the Producer Services link:
  • Commission statements, schedules and inquiries
  • Producer of Record (POR) updates
  • SEP training affirmation
  • Electronic Funds Transfer updates
News from the Blues

*This article, or a similar version, is being shared with employer groups in their BlueVISION newsletter.

News from the Blues
 
 

bcbsil.com

Facebook Twitter You Tube connect icon  

PDF File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at http://access.adobe.com. Leaving site icon

Leaving site icon By clicking this link, you will go to a new website/app (“site“). This new site may be offered by a vendor or an independent third party. The site may also contain non-Medicare related information. In addition, some sites may require you to agree to their terms of use and privacy policy.

Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

300 E. Randolph Street, Chicago, IL 60601

© Copyright 2020 Health Care Service Corporation. All Rights Reserved.