August 2019

Enhanced Provider Finder^® Tool Leads to a Better Member Experience

Provider Finder with Cost Estimator recently unveiled a new look. Members who access Provider Finder through Blue Access for Members^SM (BAM^SM) now find a cleaner, more visually appealing website. It’s easier to navigate and leads to a better member experience.

Enhancements to the Provider Finder platform were designed to:
 

• Make the site easier to scan and easier to use with an entirely new, cleaner look
• Better identify providers who are in top quality tiers with improved designations
• Help members identify messages with important information
• Simplify cost overview and cost breakout information
• Provide an enhanced map tool with tips for using Provider Finder

These enhancements make it even simpler for your employees to find health care providers and procedure costs, as well as manage health care costs.*

Costs can vary greatly among providers for the same procedure in the same area. When members log in to BAM to use Provider Finder, they’ll find personalized information, including estimated costs for more than 1,600 procedures, and learn whether the provider or hospital is in network.*

Sample screenshot with Member Rewards benefit

Members searching for a provider or facility can see clinical certifications and recognitions. They can use quality awards such as Blue Distinction Center (BDC), BDC+ or Blue Distinction Total Care to inform their choices.

Contact your BCBSIL account executive to learn more about the new-look Provider Finder and how your employees can use it to better manage their health care costs.

This is the first of several Provider Finder updates. Additional features and changes are targeted for later in the year.

*Available for most networks and plans